return policy

At EIGHTFOURTEEN, each piece is created with care and attention to detail. Because our products are handmade, limited-run, or crafted from unique materials, we do not accept general returns or exchanges.

We gladly stand behind the quality of our work and will accept returns only in the case of defects or quality concerns.

What Qualifies as a Defective Item

Visible flaws in craftsmanship or material upon arrival.

Incorrect item shipped.

Damage sustained in transit.

Normal variations in natural materials (such as leather markings, shell patterns, or hand-painted finishes) are part of the uniqueness of our products and are not considered defects.

Return Process

Contact us within 7 days of receiving your order at [your email].

Please include your order number, photos of the issue, and a brief description.

Once approved, we will provide a prepaid return label.

Returns must be shipped back within 14 days of approval.

Resolution

You may choose a replacement of the same item (if available) or a full refund to your original payment method.

Shipping fees are non-refundable, unless the issue was due to our error.

Final Sale Items

All custom, personalized, or sale items are final sale and cannot be returned.